Shipping Policies

SHIPPING INFO

All artwork is shipped from the studio in Paris using La Poste or UPS. A tracking number will be sent to you via email. Sculptures are shipped with signature upon delivery. Please ensure your shipping address is entered correctly. Shipping times will vary, please check the listing to see if the artwork is ready to ship, or if it will be made to order.

The shipping fee you pay includes packaging, handling, and postage.

Please note: there may be additional duties and customs due upon receipt, which Melanie Furtado studio has no control over and are not included in the listed price.

RETURN POLICY

All sales of original artwork are final. Please ensure you check the dimensions to get an accurate sense of the scale of the artwork. If you are unsure if a piece will suit your space, please get in touch with Melanie directly and she will be happy to help you!

If your artwork arrives damaged, please get in touch immediately with documentation of the damage and retain the original packaging. We will work together to find a reasonable solution on a case-by-case basis. The original work must be returned in the original packaging. To date, no sculptures have arrived damaged.

For any rare issues involving Lost/ Stolen/ Not Delivered artwork, you must submit a claim to the postal service. Melanie Furtado studio is not liable for any mishandling by the shipping service. We will work together to find a reasonable resolution. To date, this has never occurred.

PACKAGED WITH CARE

Your artwork will be packaged and handled with the utmost care and should arrive at your doorstep quickly and in perfect condition for you to enjoy.

Drawings are shipped in sturdy board backing, a plastic sleeve, and a bubble mailer. Sculptures are securely packaged using the double-box method.

Thank you for collecting artwork from Melanie Furtado studio. It is a true joy to share this work with you!